Make a Complaint - Compariqo

Complaints Procedure

At Compariqo, we are committed to providing a high standard of service to all customers, clients, developers, builders, homeowners, and business partners.

We recognise that occasionally things may go wrong, and when they do, we want to hear from you so we can investigate the matter fairly and promptly.

If you are dissatisfied with any aspect of our service, the handling of a claim, a policy decision, or any interaction with our business, you can make a complaint using the details below.

How to Make a Complaint

You can contact us in any of the following ways:

Email: info@compariqo.com

Telephone: +44 (0) 151 221 9665

Post:

Complaints Department

Compariqo

Suite 70

179 Whiteladies Road

Clifton

Bristol

BS8 2AG

Please include the following information where possible:

Your full name and contact details
Policy, certificate, or claim reference number (if applicable)
Details of your complaint
Copies of any supporting documentation
How you would like us to resolve the matter

Complaints may be made by homeowners, policyholders, developers, builders, brokers, or any party affected by the services we provide.

Complaints relating to claims handling, survey inspections, technical assessments, warranty decisions, or service provision will be referred to the appropriate specialist team for investigation where required.

What Happens Next?

Once we receive your complaint, we will:

Acknowledge your complaint promptly
Investigate the matter fairly and impartially
Keep you updated on the progress of our investigation
Provide a formal response once our review has been completed

Where possible, we aim to resolve complaints quickly and informally. However, some matters may require a more detailed investigation.

If we are unable to resolve your complaint immediately, we will provide a written acknowledgement and continue our investigation.

We aim to issue our final response within 8 weeks of receiving your complaint.

Financial Ombudsman Service

If you are an eligible complainant and remain dissatisfied with our final response, you

may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service is an independent organisation that helps resolve disputes between consumers and financial services businesses.

You must refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response letter.

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0800 023 4567

Website: Financial Ombudsman Service

Our Commitment

We treat all complaints seriously and use feedback to help improve our products, services, and customer experience.

Making a complaint will not affect how we handle your policy, claim, or future dealings with our business.

Compariqo is a trading style of Exance Services Limited, which is authorised and regulated by the Financial Conduct Authority under firm registration number 300804.

Exance Services Limited is registered in the United Kingdom under company registration number 03366581 – Registered Office: Suite 70 179 Whiteladies Road, Clifton,